We understand that sometimes a product may not meet your expectations or you may need to make changes to your order. If you're not satisfied for any reason, we're here to help with our hassle-free Returns Policy.
Return Eligibility:
We accept returns and exchanges within 30 days from the date of delivery. To be eligible, the item must be unused, in its original condition, and returned in the original packaging. Items that are personalized or made-to-order may not be eligible for return unless they arrive damaged or defective.
Initiating a Return:
To initiate a return, please contact our customer support team within 30 days of receiving your order. You can reach us via email at hello@gifvia.com or through our Contact Us page.
Please provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds and Exchanges Process:
Once we receive the returned item and verify its eligibility, we will process your refund or exchange. Refunds will be issued to the original payment method used during the purchase. Please note that it may take 3-7 business days for the refund to be reflected in your account. Exchanges will be processed promptly, and the replacement item will be shipped according to our standard shipping timelines.
Non-Refundable and Non-Exchangeable Items:
Certain items are non-refundable and non-exchangeable for hygiene or safety reasons. These items include but are not limited to earrings, intimate apparel, and personalized items, unless there is a manufacturing defect or an error on our part.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately. We may request photos or additional information to assess the issue and provide you with the appropriate solution, which may include a replacement, repair, or refund.
Order Modifications or Cancellations:
If you need to modify or cancel your order, please reach out to us as soon as possible. We will do our best to accommodate your request; however, please note that once personalized or custom-made products have entered the production process, they cannot be modified or canceled.
We strive to provide exceptional customer service and address any concerns promptly and fairly.
